Problem message
Remedy
"Error: The Company Name is blank in Options"
Open DYMO ID Kiosk Administration
from the desktop.Select the Options
button on the toolbar.In the Identification tab, enter your company's name in the Company Name field.
Click Save.
Close the DYMO ID Kiosk Administration program and restart DYMO ID Security Kiosk.
"Error: Company Name 'SiteName' is not referenced in Label Template"
Run DYMO Label software from the Kiosk desktop.
Open the DYMO Label Template file you are using as your visitor pass.
Select the Designer button.
Right click the area on the label containing the company address.
In the Object Properties window, enter "SiteName" (without the quotes) in the Reference Name field.
Click OK.
Click the Save button on the toolbar and close DYMO Label software.
Restart DYMO ID Security Kiosk.
"ERROR: Company Address is in Label Template but is blank in Options"
Enter your Company address:
Start DYMO ID Kiosk Administration.
Select the Options button on the toolbar.
In the Identification tab, enter your company's address in the Company Address field.
Click Save.
Close the DYMO ID Kiosk Administration program and restart DYMO ID Security Kiosk.
Alternatively, if you don't want an address displayed on the visitor pass, remove the address text box from the DYMO Label Template:
Run the DYMO Label software from your desktop.
Open the DYMO Label Template VisPassPhoto.LWT or VisPassNoP.LWT file (Kiosk Visitor Pass file) from C:\Program Files\KVKiosk\Database.
Select the Designer button.
Remove the text box labelled SiteAddress from the label.
Select the Save button and close DYMO Label software.
Restart DYMO ID Security Kiosk.
"ERROR: Company Logo File:..."
Start DYMO ID Kiosk Administration.
Select the Options button on the toolbar.
Select the Load Image File button.
Select your company logo from the Windows directory where you store it.
Click Save.
Close the DYMO ID Kiosk Administration program and restart DYMO ID Security Kiosk.
Alternatively, if you don't want a logo image displayed on the visitor pass, remove the logo box from the DYMO Label Template:
Run the DYMO Label software from your desktop.
Open the DYMO Label Template VisPassPhoto.LWT or VisPassNoP.LWT file (Kiosk Visitor Pass file) from C:\Program Files\KVKiosk\Database.
Select the Designer button.
Remove the text box labelled SiteLogo from the label.
Select the Save button and close DYMO Label software.
Restart DYMO ID Security Kiosk.
"ERROR: The Visitor Pass Template Name is blank in Options"
Run DYMO ID Kiosk Administration.
Select the Options button on the toolbar.
Select the Camera/Printer tab.
Select the Change Visitor Pass Template button.
Select the VisPassPhoto.LWT file (or custom *.LWT file) from C:\ProgramFiles\KVKiosk\Database or from other location where stored.
Click Save.
Close the DYMO ID Kiosk Administration program and restart DYMO ID Security Kiosk.
"ERROR: Video failure - Could not connect to the Video Driver"
Check the web-cam or other video source connected to the computer. Unplug the camera device then plug it back in to check the connection.
Start DYMO ID Kiosk Administration.
Select the Options button on the toolbar.
Select the Camera/Printer tab.
In the Video Camera section, select the Video Source button and make sure the web-cam or video source is selected.
Click OK to close the Video Source window.
Click Save.
Close the DYMO ID Kiosk Administration program and restart DYMO ID Security Kiosk.
Note: If the problem persists you might need to re-install or even replace the web-cam.
"ERROR: There are no Staff records"
To add staff:
Run DYMO ID Kiosk Administration.
Select the Staff button on the toolbar to open the Staff window.
Select New to add a Staff record, complete all fields and select Save. The Staff record has been added!
Repeat the process to add more staff.
To disable staff
Start DYMO ID Kiosk Administration.
Select the Options button on the toolbar.
Select the Functionality tab.
Disable the Require the visitor to select the staff member they are visiting option.
Note: If you disable staff, visitors will not be able to select the staff member they are visiting during sign-in and staff will not be alerted when visitors sign-in.